Home Forums Public Service Collaboration: Opportunities and Challenges Micro interactions between designers and non-designers

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    Joe Julier

    One thing we heard during the workshop was that people working in local government didn’t necessarily have ‘tools’ or processes they could use to solve the problems they were faced with. Without an embedded approach, each time a task was set a new approach was used, sometimes it worked, other times it was less successful. In this context design was offered as a way of making problem solving more systematic and rigorous, and by virtue, more successful. However what a successful partnership between a designer (with a particular approach to problem solving) and a non-designer looks like at a micro level was not discussed. Has this kind of collaboration been studied in its detail? What is it that the designer brings beyond methods, and what does a designer gain from working with people with a different set of competencies and priorities?

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